This policy explains what the AI Shipping app collects, why, and who we share it with. The app is operated by AI Shipping (aishipping).
What we collect
- Account: name, email, phone number and password (stored as a one-way hash we cannot read).
- Documents: the photos or PDFs of shipping documents you choose to scan, and the fields read from them (container, bill of lading, ports, goods).
- Shipments: the numbers you track, tracking events and, for trucks, checkpoints.
- Driver location: only if a driver opens the shipment link and agrees to share location, and only while the page is open. We do not collect the app user's location.
- Messages: what you write to customs brokers through the app.
- Usage: a log of what you enter in the app (scans, trade searches, calculators, messages) with IP address and device type, so our team can support you, improve the service and detect abuse. Passwords and verification codes are never logged.
- Notifications: your device's push token if you allow notifications.
Who we share it with
- Resend, to email you password-reset codes and payment receipts (your email address only).
- Anthropic, to read the documents you scan (the document image). Under Anthropic's commercial terms it is not used to train models.
- A container tracking provider (such as Terminal49 or ShipsGo), to follow your container or bill of lading number.
- Expo, to deliver notifications to your device.
- Customs brokers never see your phone number or email: our team relays your request and answers you.
- Trade data and freight prices come from public sources (UN Comtrade and published indices); we send them none of your data.
We do not sell your data or use it for advertising.
How long we keep it
As long as your account exists. When you delete the account its data is deleted at once (see below), except where the law requires us to keep something.
Your rights and deleting your account
In the app: Account → Delete my account. The account is deleted together with its shipments, documents and images, conversations, notifications and activity history; only an anonymous line saying an account was deleted remains. To get a copy of your data or correct it, write to support@aishipping.net.co.
Security
Connections are encrypted (HTTPS), passwords are one-way hashed, and documents are stored on our servers, reachable only by the account owner and our team.
Contact
AI Shipping (aishipping) — support@aishipping.net.co